17 May How to overcome resistance to change

The corporate trend to agile collaborative working is the major driver of investment in AV and UC technology, but changing the way you work comes with major challenges.

Despite good intentions, research has shown 50%–75% of change efforts fail and for those that do succeed many don’t achieve the goals of the original vision.

The reason? Resistance to change. So says a thought provoking article in the Harvard Business Review (HBR), ‘Overcome Resistance to Change with Two Conversations’.

Talking or rather listening to the people of groups with the biggest potential to thwart change is the answer according to authors Sally Blount and Shana Carroll from Northwestern University in the US. Listening and understanding enable you to plan and implement the right approach.

People want and need respect – especially your long-term employees – there will be people in your organisation that will assume your plans cannot be right if they have not been consulted.

Do seek them out well in advance of any planned change

Don’t talk at them – you should be talking no more than 20% of the time

Do listen to them and make sure they feel heard

Don’t do this by email, webinar or conference call

Do make this a face-to-face conversation

Don’t rush them – give them time to take in and process

Do have a second conversation with them

Don’t wait too long or they may feel dismissed or forgotten

Do ensure they feel their views have truly been considered

If you are planning an investment in technology to enable agile or collaborative working in your organisation this is great advice. You will only achieve the business transformation and get full value from your investment if you overcome resistance and win hearts and minds.

It’s not easy, and it does take an investment in time, but there are specialists in user engagement and adoption like us to help you plan and manage change so get in touch and find out how we can help you.